OverviewAt PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In IT systems administration at PwC, you will work through the implementation, management, administration and advanced troubleshooting of IT solutions. You will be responsible for maintaining the seamless operation of an organisation's IT infrastructure, which includes maintaining servers, managing network configurations, and providing critical support to prevent and resolve technical issues.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity,



you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Responsibilities
- Provide essential technical support for cloud-based Tax applications
- Analyze complex issues and propose viable solutions
- Mentor junior team members to enhance their skills
- Build and maintain positive client relationships
- Navigate the complexities of application support in a dynamic setting
- Maintain the reliability and performance of applications
- Collaborate with cross-functional teams to address challenges
- Uphold service delivery standards

What You Must Have
- Bachelor's Degree
- 3 years of experience in application support
- Oral and written proficiency in English required

What Sets You Apart
- 3 years of experience in application support
- Experience with Microsoft Azure PaaS
- Skilled in SQL for issue analysis
- Familiarity wit

📌 Acceleration Center (Santiago de Querétaro)
🏢 PwC México
📍 Santiago de Querétaro