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Job Description
The Analyst plays a crucial role in overseeing a small analytic team and is a key owner of analytic projects that have a direct impact on improving the business. This position emphasizes understanding the context, strategy, and processes of our and our clients’ organizations. The Analyst partners closely with business units to gain in-depth insights into customer needs, services, and the overall business roadmap. This role requires resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational functions. The Analyst should be capable of processing/transforming raw information into manageable and digestible data, or generating data by listening to calls, reading chat logs, etc., when needed. The Analyst is also expected to proactively assess the program to identify projects that enhance operations and finances, focusing on driving results across multiple areas (e.g., applying process improvement principles to streamline workflows,



creating/applying solutions for identified revenue opportunities).
Responsibilities
- Oversee a small analytic team and own analytic projects with direct impact on business improvement.
- Work with project teams to make data‑driven recommendations to enhance call center metric performance.
- Operate in a fast-paced environment to hone analytic, process improvement, critical thinking, and management skills.
- Strategic Insight: Partner with internal and client units to understand business strategies, processes, and services; identify high‑impact opportunities; leverage insights, business intelligence, and data measurement for feasibility.
- Process Review and Improvement: Understand and map end‑to‑end processes; identify risks and provide quantified mitigation strategies; foster a culture of continuous improvement.
- Analytical Project Management: Scope and manage projects, create timel

📌 Senior Project Manager and Analyst (Ciudad de México)
🏢 Concentrix
📍 Ciudad de México