IntroductionA career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red‑Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

IntroductionA career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red‑Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting,



curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Your Role And Responsibilities
- Brindar soporte técnico, incluyendo la identificación de problemas, su resolución y el escalamiento cuando sea necesario.
- Gestionar de manera proactiva incidentes de alta severidad y prioridad, desde su identificación hasta su resolución.
- Colaborar con recursos internos y externos de TI para identificar problemas y restablecer los servicios afectados.
- Asistir a los clientes mediante sistemas de mesa de ayuda en línea (help desk), soporte telefónico y herramientas de soporte remoto para diagnosticar problemas técnicos relacionados con sistemas operativos de PC, aplicaciones, redes, servidores y di

📌 Programa de Prácticas: Especialista en TI – Guadalajara
🏢 IBM
📍 Guadalajara