Company OverviewDiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
Team OverviewAs a CX Operations Intern,



you will support the Customer Experience and Customer Service team with data collection, analysis, and research that helps the team understand customer pain points and improve service. You will work alongside analysts on real projects, learning how customer feedback and operational data turn into decisions that affect millions of users.
It fits someone curious about data, customer experience, and how a large tech platform operates.
Role Responsibilities
- Helping collect, organize, and clean customer feedback from surveys, reviews, and support interactions.
- Supporting the preparation of Voice of Customer (VoC) and customer experience reports.
- Tracking customer experience and operational metrics, and flagging trends or issues you notice.
- Assisting with root cause analysis to understand why customers run into specific problems.
- Conducting market and competitor research on industry trends and best practices.
- Building dashboards, charts, and sl

📌 CX Ops. Fintech Intern (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México