Value2Biz De Mexico Sc in Mexico City seeks an ITSM Platform Expert to lead service management initiatives and optimize ITSM tooling. You will administer Freshdesk and Freshservice, design ITIL-aligned processes, and build automation for routing, approvals, escalations, and notifications.
You will also integrate with Microsoft Entra ID and other monitoring platforms via REST APIs and webhooks, and develop operational dashboards to inform IT leadership about SLA performance and backlog reduction.