Providing secure, scalable, and stable enterprise class solutions for medium and large organizations. Specializing in enterprise applications (SAP, Oracle, Salesforce, Databricks), cloud and on-premise infrastructure (Microsoft, AWS, Cisco, Dell), and governance/risk/compliance services (SOC, NIST, CMMC, ITSM). From implementations to managed services, we work with you to customize a fit-for-purpose solution that is cost-effective and provides a competitive advantage to your organization.

Managed Services Team Lead
The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service-level agreements (SLAs).

Key Responsibilities




Team Leadership & Technical Oversight
- Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
- Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
- Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others.
- Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions.
- Stay current with SAP technologies, updates, and best practices to guide the team effectively.

Customer Success
- Develop and nurture strong, long-lasting customer relationships.
- Understand client needs and objectives, ensuring alignment with project deliverables.
- Proactively identify opportunities for upselling or cross-selling additional services.
- Address and resolve custome

📌 SAP Managed Services Team Lead (Monterrey)
🏢 Veralogics
📍 Monterrey