Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers, along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLEWe are currently looking for a Digital Collections Specialist (Full Time) to join our growing team who will be responsible for handling digital collections, soft collections, fraud detection, and maintaining a results-oriented approach.
ROLES & RESPONSIBILITIES
- Handle inbound customer calls following up on emails sent to clients.
- Manage assigned clients for collection calls.




- Report suspicious activities related to fraud across different countries.
- Work independently on assigned accounts and focus on specific areas.
- Identify when to apply pressure and deal with defensive clients in a professional manner.
- Soft collections with a results-driven approach, ensuring targets are met.
- Analyze data through Excel spreadsheets, including pivot tables.
- Work with systems and manage multitasking effectively.

POSITION REQUIREMENTS
- Minimum of 1 year of experience in digital collections, reconciliations, or similar roles.
- Proven experience in soft collections with a focus on customer relations and negotiation.
- Intermediate knowledge of Excel and ability to analyze data.
- Ability to handle fraud-related issues and manage sensitive conversations with clients.
- Strong communication skills and negotiation abilities.
- Must be proactive, results-oriented, and able to deal with customers in a defensive

📌 Digital Collections Specialist (Santiago de Querétaro)
🏢 Ria Money Transfer
📍 Santiago de Querétaro