The adecuado candidate will have experience configuring, customizing, maintaining, and administering a ServiceNow platform. This role will partner with internal stakeholders and clients to help design and implement ServiceNow Configurable Workspace based applications, workflows, dashboards, reports, portals, etc. to optimize business processes.
Day‑to‑day duties will include upgrades, syncing environments, maintaining the system’s operational efficiency by supporting user acceptance, performance, security, and usability testing, developing and maintaining system documentation, and resolving incidents and change/problem requests.
Responsibilities
- Configure, customize and use scripting to build and improve ServiceNow applications including the creation of forms, workflows, service requests, ACLs, and email notifications.
- Help plan and implement projects using technical insight and knowledge.
- Perform root cause analysis and identify resolution of issues.
- Collaborate with customers to understand, document and translate requirements.




- Maintain and refine processes supporting efficient operations.
- Research and deploy new releases and patches.
- Construct reports, views and dashboards in ServiceNow and utilize ServiceNow data in other tools and processes.
- Train users and promote awareness of ServiceNow functionality.
- Develop custom software solutions as required through scripting and software development.
- Provide unit testing of implementation.
- Support requirements discussions with internal and external stakeholders and third‑party contributors.
- Provide subject‑matter expertise for ServiceNow for the enterprise.

Required Skills and Experience
- Bachelor’s degree.
- 5+ years of hands‑on ServiceNow experience, specifically CSM, ITSM modules including Portals.
- 3+ years of hands‑on ServiceNow development experience across multiple modules.
- 3+ years of experience with scripting languages such as Perl, JavaScript, Python, Shell, including Angular and React

📌 Service Now Developer (Santiago de Querétaro)
🏢 Healthtech
📍 Santiago de Querétaro