Customer Success Strategist

Pixis Mexico City Metropolitan Area

About The Role
- Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.
- Analyse data and insights to drive customer growth success and marketing Strategies.
- Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer.
- Act as an AI marketing solutions expert in order to identify, create, and implement marketing solutions to achieve measurable business results for our partners.
- Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
- Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
- Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.




- Build thorough understanding of client’s brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
- Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
- Generating reports and presenting performance snapshots to internal stakeholders.

About You
- Proven track record of hitting and overachieving retention and growth targets.
- Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.
- Achieving revenue targets for customers on a timely basis.
- Problem solver who can independently translate high-lev

📌 Customer Success Strategist (Jalisco)
🏢 Touring Capital
📍 Jalisco