About the Manager, Knowledge Management roleClarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service‑based businesses. As part of the enterprise Customer Experience (CX) Program, the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios’ knowledge ecosystem into a strategic, AI‑enabled, value‑generating capability. This leader owns the strategy and execution of the Global Knowledge Base (GKB)—elevating it from a content repository into a globally connected, data‑driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.
Key Responsibilities
- Global Knowledge & Data Strategy LeadershipOwn and evolve the Global Knowledge & Data Strategy as an integral pillar of the CX Program. Define the future‑state vision for the Global Knowledge Base, spanning content, data, AI enablement, governance, and value realization. Consolidate, maintain and expand global knowledge base data.



Determine and implement global knowledge base sources and standards. Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas.
- AI‑Enabled Knowledge & Insight PlatformLead the application of AI and automation (e.g., semantic search, content intelligence, recommendation engines, predictive insights) to improve knowledge discovery, usability, and relevance; identify customer, product, and market insights; surface opportunities for CX improvement and revenue growth; and ensure responsible, scalable, and enterprise‑grade use of AI across the knowledge ecosystem.
- Global Governance, Standards & Operating ModelUpgrade the general operating model for knowledge and data management. Design and govern the process of global knowledge base data creation, maintenance and usage while collaborating closely with IT. Responsible for awareness and adopt

📌 Manager Global Knowledge Base (Monterrey)
🏢 Clarios
📍 Monterrey