About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply general chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About The Job
The Technical Support Specialist will be responsible for the ongoing maintenance of internal and external service and support documentation and resources for relevant equipment lines.



Plays a key role in the distribution of and adherence to the current product specifications, providing relevant guidance and corresponding documentation, especially in key account scenarios. Responsible for the quality and execution of technical phone assistance for Franke equipment. Completes projects and tasks to ensure the implementation and efficacy of after sales support with regard to best practices, preventive maintenance programs, parts stock recommendations and field service activities.

Your tasks
- Provide excellent customer service directly or indirectly through interactions with service providers and customers:
- Communicates highly technical information to service personnel.
- Maintain high level customer satisfaction by clarifying customer needs and ensuring they are met.
- Provide technical assistance to answer questions or resolve problems for customers and technicians over the phone.
- Maintain a mindset of continuous improvement in t

📌 Technical Support Specialist (San Luis Potosí)
🏢 Franke Group
📍 San Luis Potosí