A Career at HARMANA technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
LifestyleWe’re a integral, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high‑end, esteemed brands like JBL, Mark Levinson, and Revel. Unite your passion for audio innovation with high‑tech product development. Create pitch‑perfect, cutting‑edge technology that elevates “the listening” experience.
About the RoleThe Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers. Responsibilities include extensive customer contact, problem‑solving, and analyzing customer information,



reviewing business procedures, making recommendations, handling warranty claims, customer payments, service requests, and parts order entry.
What You Will Do
- Maintain daily communications with customers as directed, to ensure successful case resolution and proper follow‑up leading to customer satisfaction.
- Proactively communicate with customers regarding the status of their orders and repairs.
- Organize and prioritize requests.
- Effectively communicate return and repair procedures to customers.
- Effectively and accurately provide product warranty information across multiple HARMAN brands to internal and external customers.
- Coordinate with Technical Support to create RMAs received via phone, email, or website.
- Direct requests and unresolved issues to the designated resource.
- Keep an accurate record of all customer communication: inquiries, comments, and complaints.
- Follow up on customer

📌 Associate, Quality Customer Service (Tijuana)
🏢 3M HEALTHCARE
📍 Tijuana