Job Description
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type
Full-time

Position Overview
The Support Analyst will collaborate with various teams within the organization and focus on several key areas. Among key tasks are setting up and/or troubleshooting electronic FLEX and COBRA enrollment and/or COBRA file feeds between Paylocity Benefit systems, benefit system configuration, electronic banking transactions, and other key back‑office functions supporting our Spending Accounts and COBRA clients. This position requires a combination of technical expertise, strong attention to detail and the ability to apply critical thinking to troubleshoot and resolve issues for customers and internal partners.





In Office
This is a 100% in‑office role based at our Guadalajara, MEX location. Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

Primary Responsibilities
- Learn and become an expert on application features, configuration, and supported third party software
- Create, monitor and prioritize projects, cases and help tickets resolve client issues in a timely manner
- Apply critical thinking and problem‑solving skills to research, troubleshoot and resolve EDI and API and other file integration connectivity issues
- Coordinate setup projects and tasks with internal partners and third‑party vendors
- Configure EDI and Contribution files using web‑based tools
- Test the functionality of EDI feeds; troubleshoot and resolve any issues/failures, partnering with internal colleagues as needed to modify upst

📌 Benefits Integration Analyst (Guadalajara)
🏢 Paylocity
📍 Guadalajara