OVERVIEW
Main Objectives and Duties:

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Maximum access/availability for all desktops.
- Maintains daily monitoring and preventive maintenance to maintain desktop performance.
- Performs daily inventory for all IT Equipment.
- Submits real time report to Supervisor for all busted/damaged equipment.

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All Software/ tools needed by all department are installed and updated.
- Informs Technical Support Supervisor before installing any software.
- Follows work instructions on installing software, drivers, tools.
- Updates Software inventory file.

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All legitimate internal Customer requests are catered on a timely manner.
- Monitors and updates Helpdesk Request in real time and provides proactive approach on catering client requests.
- Escalates advance desktop issues to next level if needed.

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All security policies and procedures are being applied to all Desktop equipment.
- Performs weekly evaluation/inventory on desktop equipment.
- Follows work instructions on applying security policies and procedures.

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Maximum access to network connectivity for all Desktop equipment.




- Coordinates in a timely manner to Technical Support Supervisor and NOC Team for any network abnormalities.
- Ensures all equipment are physically, properly connected and configured.

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Monitoring of all downtime issues and report immediately to all appropriate personnel.
- Monitors Skype Official Chat Groups for any issues.
- Monitors emails for any issues.
- Follows IT escalation procedures.

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Provision of training/coaching to Technical Support II.
- Provides coaching/training to Technical Support II when needed.
- Next level of escalation for Level 2 tech support.
- Assist clients on high/moderate level IT Concerns.

QUALIFICATIONS
- Tech/It degree.
- At least 1 year of experience.
- Documentation and Reports: Knowledge of appropriate data/information to be collected, reported, and monitored. Ability to extract, compile, assimilate, organize, and store in printed and electronic form such data/in

📌 SPECIALIST II, END USER COMPUTING (Ciudad de México)
🏢 Qualfon Philippines
📍 Ciudad de México