About the RoleWe're seeking an experienced, highly organized Client Success Manager with clear spoken English that is easy to understand for North American clients to join our rapidly growing dental marketing team.
This is a fully remote position focused on managing client relationships, improving client retention, supporting campaign performance, and ensuring our dental practice partners receive a professional, organized, and results-driven experience.
You'll be the main point of contact for assigned dental clinics after they join our program. Your role is to guide clients through onboarding, keep communication clear, coordinate with our internal team, monitor campaign performance, and ensure clients stay aligned, informed, and confident in the work being delivered.
This is not a passive customer support role. This is a client ownership role for someone who is proactive, detail-oriented, strong on calls, excellent with follow-up, and comfortable managing multiple client accounts at once.
Key Responsibilities
- Serve as the main point of contact for assigned dental practice clients




- Lead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on time
- Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems
- Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next steps
- Work closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properly
- Track client performance metrics and identify issues before they become client complaints
- Follow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case information
- Ensure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomes
- Escalate urgent client issues internally and help driv

📌 Client Success Manager (México)
🏢 Dental Media
📍 México