OverviewJoin Our Customer Service Team as a Customer Service Representative. At SpotOn, we’re helping restaurants and small businesses compete and win with adaptable payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was named one of Fast Company’s Most Innovative Companies, awarded Great Places to Work and Built In’s Best Workplaces for the fourth year in a row, selected as the Best Overall Restaurant POS by NerdWallet, and rated the top-rated POS by Capterra users. We’re committed to caring hard and moving fast to grow and make a positive impact together.
That’s where you come in.
Job Summary
The Software Expert provides technical support and customer assistance for restaurant management software, billing, menu catalogs, delivery services, and account maintenance. This role requires a mix of technical expertise, problem-solving,



and excellent customer service skills to ensure quick and effective issue resolution.
Key ResponsibilitiesCustomer Advocacy & Communication
- Listen actively and respond empathetically to customer concerns.
- Maintain professionalism and clarity in written and verbal communication.
- Handle conflicts effectively and ensure customer satisfaction.

Collaboration & Teamwork
- Work with internal teams (support, sales, product) to resolve issues.
- Assist and guide team members as a subject matter expert.

Technical Support & Troubleshooting
- Provide basic tech troubleshooting for software, connectivity, and account access.
- Guide customers through troubleshooting steps clearly and effectively.
- Escalate complex issues when necessary.

Product & Process Knowledge
- Understand the company’s products, features, and policies.
- Educate customers on best practices and self-service options.

Cus

📌 Customer Service Representative (Ciudad de México)
🏢 SPOTON
📍 Ciudad de México