We offer a pay-for-performance compensation program including bonuses and a competitive benefits package.

General Purpose of the Position
This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. The Branch Supervisor acts as Branch Manager when needed, providing training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. The role performs various branch-related functions as required.

Essential Duties and Responsibilities
Member Service & Problem Resolution
- Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations issues.
- Ensures member requests are resolved promptly, efficiently, and courteously, explaining policies and procedures and referring appropriately.




- Demonstrates escalation resolution skills to address critical member needs and encourages branch or organizational opportunities such as process improvements.
- Assists with Member Advocates functions, performing duties related to transaction and loan processing, new account openings, account servicing, and safe deposit boxes where applicable.
- Provides excellent service by demonstrating courtesy and personal concern for members and coworkers’ needs.
- Promotes branch business development and seeks to broaden the member base.
- Reviews and responds to Member Loyalty surveys in a timely manner and shares feedback internally as appropriate.
- Reviews and monitors the work of branch personnel, providing suggestions to leadership and support as necessary.
- Responsible for interviewing, hiring, and training Member Advocates, and for planning, assigning, and directing work.
- Assists with new employee orientation and staff training sessions, ensuring employees are well-trained in all aspects of their roles.
- Ensures employees are

📌 Branch Supervisor I (Durango)
🏢 Credit Union of Colorado
📍 Durango