Customer Satisfaction/Quality Metrics AnalystJoin to apply for the Customer Satisfaction/Quality Metrics Analyst role at Aptiv
OverviewCustomer Satisfaction/Quality Metrics Analyst – Aptiv
Responsibilities
- Create user-friendly reporting tools and scorecards for users and for quality leadership review and action
- Formulate, format, publish, and analyze general quality metrics the 1st week of every month
- Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports
- Provide timely charts and summaries based on the data results, noting key messages to upper management about trends or significant aspects
- Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv
- Train users on deployed tools and maintain system documentation
- Answer user questions in team calls, chats, and one-on-one as required
- Provide Customer Quality Engineers with returned material authorization numbers for tracking of returned inventory




- Post data for analysis in Qlik Cloud applications, and work with IT on any new visualizations required
- Engage in Customer First and Voice of the Customer scorecard reviews to manage SharePoint postings
- Learn and continually improve the existing data summaries and tools as business requirements and organizational structures change, or opportunities are recognized

Requirements
- Bachelor's degree in Business, Information Systems, and/or Engineering
- 1-3 years of experience in a similar position
- Proficient English
- Customer service oriented
- Ability to communicate globally – contacts daily with Europe, Asia, and North America
- Demonstrated proficiency using Microsoft (Excel, SharePoint, Access, PowerPoint)
- Experience with SAP & databases is preferred

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📌 Customer Satisfaction/Quality Metrics Analyst (Monterrey)
🏢 Aptiv
📍 Monterrey