Agora is the global leader in real-time engagement, providing developers with simple, versátil, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.

Job Title: Customer Support Engineer (CSE)
Team: Global Customer Support – Agora
About the Role
We are looking for a Customer Support Engineer (CSE) who is passionate about real-time communication and AI, especially Voice AI and real-time interactive technologies.

This role goes beyond traditional technical support. In addition to helping customers troubleshoot technical issues, you will also take a step up to guide customers on integration following the best practice and design the solution based on the use case. You will also have the opportunity to engage with local developer communities,



share knowledge about emerging technologies, and help grow awareness of Agora’s Conversational AI capabilities.

If you are someone who loves troubleshooting technical issues, enjoys talking to developers, and gets excited about AI innovation, this role is for you.

What You Will Do
Customer Technical Support
- Provide technical support to developers integrating Agora SDKs and services (RTC, Signaling, Cloud Recording, Conversational AI, etc.)
- Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, Windows, macOS)
- Analyze logs and develop reproduction demos to identify root causes
- Work with internal engineering teams to elevate and track product issues
- Write technical explanations, integration guidance, and best-practice recommendations
- Support customers via ticketing systems, Slack/IM channels, and live troubleshooti

📌 Customer Success Engineer_CDMX (Ciudad de México)
🏢 Ágora
📍 Ciudad de México