About The Manager, Knowledge Management Role
Clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service‑based businesses from traditional OE and Aftermarket to the consumer.

As part of the enterprise Customer Experience (CX) Program, the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios’ knowledge ecosystem into a strategic, AI‑enabled, value‑generating capability. This leader owns the strategy and execution of the Global Knowledge Base (GKB)—elevating it from a content repository into a globally connected, data‑driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.

This role operates as a global CX leader, orchestrating regions, functions, and technology partners to ensure knowledge, data, and insight flow seamlessly across markets—at scale and with speed—while respecting regional needs and priorities.

Key Responsibilities
Global Knowledge & Data Strategy Leadership




- Own and evolve the Global Knowledge & Data Strategy as an integral pillar of the CX Program
- Define the future‑state vision for the Global Knowledge Base, spanning content, data, AI enablement, governance, and value realization
- Consolidate, maintain and expand global knowledge base data
- Determine and implement integral knowledge base sources and standards
- Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas

AI‑Enabled Knowledge & Insight Platform
- Lead the application of AI and automation (e.g., semantic search, content intelligence, recommendation engines, predictive insights) to:
- Improve knowledge discovery, usability, and relevance
- Identify customer, product, and market insights
- Surface opportunities for CX improvement and revenue growth
- Ensure responsible, scalable, and enterprise‑grade use of AI across t

📌 Manager Global Knowledge Base (San Pedro Garza García)
🏢 Clarios
📍 San Pedro Garza García