Location: Mexico, Guadalajara

Your Day to Day
Provides input and planning guidance to the overall distribution strategy, incorporating an understanding of IHG objectives, partners, and system capabilities.

Applies connectivity expertise to translate distribution priorities into operational execution.

Analyzes the internal landscape to identify opportunities to improve third‑party connectivity processes (e.g., onboarding, change management, operational support) in support of the distribution strategy.

Execution
Leads and supports a team of Product Managers overseeing third‑party connectivity (e.g., OTAs, tour operators, travel agencies, GDSs), providing ongoing coaching, regular check‑ins, actionable performance feedback, and support for individual professional development.

Establishes and maintains connectivity best practices by developing internal support documentation, onboarding guides, and operational standards to enable efficient onboarding, stable day‑to‑day operations, and effective change management.





Functions as Product Owner for connectivity and onboarding initiatives, partnering with Distribution technical teams to prioritize delivery of value and engaging with connectivity partners to understand operational needs and resolve technical issues impacting partners and internal stakeholders.

Operations & Support
Provides day‑to‑day connectivity operational support to B2B and Distribution stakeholders, including triage, coordination, and follow‑through for critical production issues in partnership with Technology.

Escalates connectivity integration issues/risks across Distribution and to Technology/appropriate leadership, with context and recommendations for resolution.

Recommends improvements to drive operational excellence, internal customer satisfaction, and achievement of connectivity operations service levels and metrics.

What We Need From You:
Required Qualifications
- Bachelor’s Degree (or international equivalent).

Experience
- 8+ years of p

📌 Manager, Integration Solutions (Jalisco)
🏢 Intercontinental Hotels Group
📍 Jalisco