Primary Function of Position
Reporting to the Sr. Customs and Logistics Manager, the Customs Supervisor is responsible for ensuring customs compliance, operational efficiency, and seamless import/export processes. This role leads the logistics team and coordinates with customs brokers, carriers, and other service providers, ensuring adherence to Mexican and international customs regulations.

Essential Job Duties
- Supervise daily import, export, and virtual customs operations.
- Ensure accuracy and integrity of import export documentation, HS classification, and recordkeeping.
- Maintain compliance with Mexican customs regulations, trade programs, Intuitive certifications, and relevant international regulations.
- Oversee inventory control compliance related to Annex 24 and IMMEX programs.
- Manage internal audits and support external audits.
- Oversee key performance indicators (KPIs) for brokers, carriers, and third‑party logistics providers (3PLs) to support daily activities.
- Track shipments end-to-end, manage expedited shipments, and resolve operational issues.




- Supervises a team of individual contributors with responsibility for performing functions related to the Raw Material and FG Import/Export, besides other requests, according to documented procedures.
- Train, mentor, and develop team members.
- Assign workloads and set priorities within the team.
- Conduct regular team performance evaluations.
- Escalate operational performance matters and project updates to the supervisor.
- Foster a culture of compliance and continuous improvement.
- Drive process and system enhancements, including automation initiatives.
- Report, control, and monitor KPIs (e.g., clearance times, operational efficiency, costs, compliance).
- Manage and review international documentation required for shipments.
- Address and elevate customs‑related requests and inquiries as necessary.
- Create, update, and analyze import/export reports.

Required Skills and Experience
- Proficiency

📌 Supervisor Import Export (Mexicali)
🏢 Intuitive Surgical, S. De R. L De C. V.
📍 Mexicali