Spoiler: This is where your next big move begins.

What this Journey Looks Like
The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.

What You'll Lead and Build
Platform Administration & Ownership
- Administer and support ServiceNow and Jira platforms
- Manage users, roles, groups, permissions, and access governance
- Oversee platform health, upgrades, and release coordination
- Maintain platform standards, naming conventions, and governance controls

Configuration & Enhancement Delivery
- Configure forms, fields, workflows, and approval processes
- Manage SLAs, notifications, queues, and assignment rules
- Configure Jira workflows, boards, issue types, and permissions




- Deliver enhancements through structured intake and release cycles

Light Development & Automation
- Develop ServiceNow business rules, client scripts, and UI policies
- Build Flow Designer automations and Jira automation rules
- Perform minor scripting using JavaScript / GlideScript
- Support API integrations using REST and webhooks
- Troubleshoot automation and integration issues

ServiceNow Platform Support
- Support ITSM modules (Incident, Problem, Change, Catalog, CMDB)
- Maintain catalog items, forms, and knowledge articles
- Assist with CMDB data quality initiatives
- Provide L2/L3 support for platform issues

Jira & Confluence Administration
- Administer Jira and Confluence workflows, permissions, and spaces
- Build dashboards, filters, and reports
- Support Agile delivery practices
- Maintain Confluence documentation standards

User Support & Enablement
- Act as primary contact for platform-rel

📌 ServiceNow & Jira Administrator (Remote - LATAM) (Ciudad de México)
🏢 Pearster
📍 Ciudad de México