Application Expert Support (Monterrey, Mexico)As an Application Expert Support based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
Responsibilities
- Respond to client calls in a professional manner, providing appropriate solutions and advice
- Interact with clients performing complex testing, support and troubleshooting technical functions remotely
- Ensure service quality levels are maintained and adhered to
- Ensure all issues are handled in a timely manner
- Review outstanding issues, ensuring clients are kept informed of progress
- Attend relevant Epicor product training courses in line with our internal certification scheme

Qualifications
- Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain‑related fields (Industrial Engineering, Mechanical Engineering)
- Minimum of three years related experience (preferred but not essential),



with customer service experience valued
- Excellent verbal communication skills, with fluency in English (written and spoken)
- Strong analytical, troubleshooting and problem‑solving skills with ability to work independently with minimal supervision and prioritize tasks in a stressful environment
- Willingness to learn and explore new technologies
- Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge highly advantageous

What Could Set You Apart
- Manufacturing/Supply Chain: Exposure to production environments, understanding of manufacturing concepts, terminology, processes, procedures, and operations. Knowledge of computerized Manufacturing Planning and Control (MPC) systems preferred, and customer service experience valued.
- Accounting/Finance: Experience with Accounts Receivable, Accounts Payable, General Ledger, Inventory/Work In Process, Financi

📌 ERP Expert Support (Monterrey)
🏢 EPIND Epicor India
📍 Monterrey