We are a precision sealing systems business that partners with general customers to deliver high-quality products and service. Our culture emphasizes collaboration, accountability, and continuous improvement to meet demanding service levels across the value chain.
About the RoleThe Customer Service Representative is the main point of contact between assigned customer accounts and our operations. You will manage demand, process and maintain orders, provide timely updates (order status, confirmations, shipping dates), and coordinate with Planning, Quality, Production, Warehouse, Engineering, and Sales to ensure accurate information flow and on‑time delivery. The role contributes to KPI attainment and margin protection through strong negotiation and issue resolution.
Responsibilities
- Build and maintain strong relationships with an assigned portfolio of 40+ accounts, consistently exceeding service goals.
- Respond quickly and professionally to customer inquiries via email, phone, Teams, conference calls, and on‑site visits.
- Perform contract reviews to validate terms & conditions,



pricing accuracy, and engineering approvals before entering POs.
- Enter and maintain customer orders through EDI, Web Releases, spot POs, and Contracts (FCST and FIRM horizons).
- Ensure data integrity in ERP/MRP (XA): prevent duplication, price errors, and wrong‑ship locations.
- Monitor and report KPIs (e.g., demand volumes, backorders, OTD, expedites); analyze trends to anticipate issues.
- Manage changes and exceptions: ship dates, discrepancies, billing/collections, RMAs, credit notes, and expedites—mitigating penalties and extra freight.
- Track consumption vs. annual agreements; elevate any line‑down risk immediately and coordinate recovery plans.
- Support internal departments as needed and contribute to departmental goals and continuous improvement.
- Prepare clear presentations and visuals for internal/external stakeholders.
- Create/maintain procedures and documentation aligned t

📌 Customer Service (Baja California)
🏢 Hutchinson
📍 Baja California