The After-Hours Operations Specialist is responsible for providing operational support outside of standard business hours to ensure seamless cross-border execution. This role monitors and tracks active shipments, reviews documentation for northbound and southbound crossings, and proactively identifies potential service risks.The position serves as the primary after-hours point of contact for customers, communicating shipment updates, delays, service failures, and any issues that may impact transit times. The role works closely with carriers, drivers, and internal teams to resolve exceptions, maintain shipment visibility, and support a high level of customer service throughout the transportation lifecycleThe After-Hours Operations Specialist is responsible for providing operational support outside of standard business hours to ensure seamless cross-border execution. This role monitors and tracks active shipments, reviews documentation for northbound and southbound crossings,



and proactively identifies potential service risks.The position serves as the primary after-hours point of contact for customers, communicating shipment updates, delays, service failures, and any issues that may impact transit times. The role works closely with carriers, drivers, and internal teams to resolve exceptions, maintain shipment visibility, and support a high level of customer service throughout the transportation lifecycleCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):Customer channel managementCase ManagementCustomer onboarding and relationship managementContract and dispute managementand more.Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual con

📌 Cross Border Specialist (Ciudad de México)
🏢 APM Terminals
📍 Ciudad de México