Supporting clients across North, Central and South America

Texaport is a UK‑headquartered Managed Service Provider delivering IT services, cyber security and cloud services to organisations globally. With over a decade of experience supporting international clients, Texaport is expanding its integral service desk to deliver high‑quality, regionally aligned support coverage to customers across multiple time zones.

To support our growing client base in the Americas, we are seeking a 1st Line Support Engineer based in Mexico to provide front‑line technical support to users across the region.

As a 1st Line Support Engineer, you will be the first point of contact for client IT issues, delivering professional, friendly and effective technical support via ticketing system, phone and remote support tools. You will work closely with Texaport’s UK‑based senior engineering teams, escalating issues where appropriate and ensuring excellent customer service at all times.

This role is ideal for someone early in their IT career who enjoys customer‑facing support,



structured problem‑solving and developing their technical skills within a global MSP environment.

Key Responsibilities
Technical Support & Service Delivery
- Respond to client requests for technical assistance via the service desk ticketing system, phone and remote sessions
- Diagnose and resolve basic hardware, software, Microsoft 365, endpoint and user account issues
- Take ownership of tickets, ensuring regular communication and timely resolution within agreed SLAs
- Escalate incidents to 2nd and 3rd Line teams when required, providing clear notes and troubleshooting steps
- Follow standard help desk procedures and ITIL‑aligned workflows

Systems & Administration
- Perform user onboarding and offboarding tasks (accounts, permissions, licences, devices)
- Assist with endpoint setup, configuration and troubleshooting (laptops, desktops, peripherals)
- Carry out routine checks and basic maintenance tasks as directed
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📌 1st Line IT Support Engineer (México)
🏢 Texaport
📍 México