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At Gentherm, we believe theुक्रnext big breakthrough begins with you. As a integral leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you.

Position Overview
Senior Customer Service Representative – In this role you will supervise Customer Service Representatives, ensuring accurate data is received from customers and deliveries are processed efficiently. You will manage customer relationships and coordinate with the Supply Chain Planning team to maintain smooth operational flow.

Core Functions and Responsibilities
- Supervise Customer Service Representative to ensure the weekly releases we receive via EDI, Sales Orders or intercompany forecast updates from customers are transmitted successfully into SAP.



Validate that Cums are reconciled in a weekly basis and evidence is kept for further clarification with customers.
- Monitor EMFOREMORDJITS daily to assure red lights are worked through and releases are transmitted successfully into SAP avoiding disruptions in procurement of raw materials and customer deliveries.
- Issue outbound deliveries on a timely manner ensuring shipping method, and any special requirements are included.
- Address customer specific requirements discrepancies claims as needed.
- Maintain SAP parameters to match customer required dates and transit time.
- Supervise Customer Service Rep to audit a minimum of 6 months rolling forecast in SAP or sufficient forecast to protect longest component lead time. If a forecast of 6 months is not provided by customer, then the Customer Service is responsible to notify the Supply Chain Planning team as manual demand must be loaded in SAP.
- Assure that Customer

📌 Senior Customer Service Representative (Ciudad Apodaca)
🏢 Gentherm
📍 Ciudad Apodaca