Description
The OTR Manager II role is a strategic position to lead our last mile operations on route. As an OTR Manager II, you will be a key strategic driver in delivering results. This position requires a strong attention to operational metrics and the ability to coordinate and guide teams through ambiguity.

Description
The OTR Manager II role is a strategic position to lead our last mile operations on route. As an OTR Manager II, you will be a key strategic driver in delivering results. This position requires a strong attention to operational metrics and the ability to coordinate and guide teams through ambiguity.

During Peak Events (High Season) this role is required to work on weekends and Holidays, also during night shifts to ensure the execution of plans. The idóneo candidate will have strong analytical skills, leadership experience, excellent communication abilities at all levels, and the capacity to drive operational excellence through team coordination and data-driven decisions while maintaining an empathetic approach.



Experience with continuous improvement methodologies and a proven track record of implementing successful process improvements is essential.

Key job responsibilities

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- Safety (supporting all programs)
- Service quality/customer experience
- Productivity of your department
- People Experience

A day in the life
Review the operational forecast and determine on-the-road capacity and productivity requirements to ensure business goals.

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- Support all safety programs to ensure a safe work environment for all delivery service providers.
- Proactively identify and lead process improvement initiatives and implement Lean methodologies.
- Analyze operational metrics and develop strategies to improve performance based on data/tendencies.
- Mentor and develop junior managers, fostering their growth and enhancing team capabilities.
- Build and maintain strong relationships with team members through effective communication and empathetic leadership

📌 On The Road Area Manager (Jalisco)
🏢 Amazon
📍 Jalisco