*We are hiring Bilingual Representative Customer Support Representative*
- Hydrid - 1 day on-site | Mexico City (Monumento a la Revolución)
- Monday to Friday - (availability to work Saturdays if required) in that case, days off would be Sunday and Monday.
- Schedule: 6am- 3pm / 7:00 am - 4 pm
- Competitive hourly pay + rewards program
- About $15,600 per month
- Paid training from day one
- Food allowance after 90 days
- Benefits by law + life insurance
- Stable full time job

The Pro Intelligence Fulfillment Specialist role ensures our customer accounts and are processed in accordance with company policy and all market regulation guidance. FPI services include telematics, data services, charging, and fleet management. This role is responsible for multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. The Pro Intelligence Fulfillment Specialist will have an innate ability to get to the root cause ofreported problems.



The Pro Intelligence Fullfilment Specialist will assist in driving issues to resolution within service level agreement (SLA)/issue management goals.

During a Typical Day, You’ll
- Review sales contracts for accuracy, with data entry in salesforce.
- Provision new products to customer account.
- Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions as needed
- Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team and Support Engineering
- Capture customer support issue trends and report to management
- General troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support as needed
- Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priority
- Provide updates, status, and completion inf

📌 Bilingual Customer Support Representative- hybrid (Ciudad de México)
🏢 Percepta
📍 Ciudad de México