otsi-general is seeking a bilingual IT Support/Service Desk professional in Mexico to identify hardware and software needs, customize existing programs, and provide tier 1 troubleshooting. You will assist users across phone, email, and in-person channels while ensuring SLA adherence and proper ticket traceability.
The role requires strong problem-solving skills, AD experience, and familiarity with TCP/IP networks and enterprise software such as SAP ERP Business One.
📌 Global IT Helpdesk Agent (Playa del Carmen)
🏢 Otsi-Global
📍 Playa del Carmen
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