Lead Integrations Engineer – Service Management Platforms

Job Description
Role Summary
The Lead Integrations Engineer owns design, build, reliability, and lifecycle management of integrations on the client’s Service Management Shared Platform (ServiceNow). The role ensures resilient, secure, and observable data flows between ServiceNow and adjacent platforms (ITOM, SecOps, APM/PPM, NGC, CMDB, GIF, and enterprise systems). You will lead complex integration delivery, reduce operational toil through automation, and provide production support aligned to ITIL practices and platform change cadences.

Key Responsibilities
- Own the end‑to‑end integration lifecycle for ServiceNow using IntegrationHub, Flow Designer, MID Servers, script‑REST/SOAP, webhooks, and message queues; enforce API standards, versioning, and access controls.
- Lead technical delivery for multi‑system integrations (e.g., CMDB/Discovery ITOM/Cloud, incident/event streams, HR/Identity/SecOps), ensuring data quality, reconciliation, and performance at scale.
- Establish SLOs/SLIs for integration availability, latency,



throughput, and error budgets; implement monitoring/alerting dashboards and runbooks; drive incident RCA, problem management, and proactive hygiene.
- Coordinate hyper‑care and post‑upgrade validation for integrations during ServiceNow release cycles.
- Embed security by design: OAuth2, mTLS, secrets rotation, least‑privilege, data minimization; ensure auditability and adherence to platform governance and risk controls.
- Champion OOB‑first and low‑code where feasible; elevate customizations to governance for review.
- Partner with product/process owners, architects, and territory teams; translate business needs into integration contracts and SLAs.
- Lead a small virtual squad; mentor developers across time zones; contribute to GIF‑aligned standards for integration patterns.
- Reduce manual handoffs via automation (CI/CD, automated testing, canary/feature flags); measure and improve change

📌 ServiceNow Lead Integrations Engineer (Jalisco)
🏢 Infosys
📍 Jalisco