Description
At FORM, we’re looking for an IT Help Desk Technician to join our General IT team. In this role, you’ll be the first point of contact for internal IT support, ensuring employees have the tools, access, and technical assistance they need to work efficiently. From onboarding new hires and managing user accounts to troubleshooting Windows and macOS devices, you’ll play a key role in delivering a seamless IT experience across our global organization.

This is a hybrid position based in Mexico City, requiring onsite presence up to two days per week.

About Form
We are FORM, a US‑based company with engineering teams in Hungary, Poland and Ukraine. Our platform combines task management with cutting‑edge image recognition to help the world’s largest brands understand what’s happening on retail shelves in real time. Our mobile apps are at the heart of this — used daily by thousands of field teams across the globe.

Responsibilities
- Provide first‑line IT support by responding to internal help desk tickets and resolving hardware, software, and account‑related issues.




- Manage and maintain Microsoft 365 and Azure Active Directory, including user provisioning, deprovisioning, and access management.
- Administer business applications such as Microsoft 365, Jira, Confluence, Zoom, Slack, and other cloud‑based tools.
- Prepare, configure, deploy, repair, and replace laptops, peripherals, and other IT equipment.
- Support employees across global offices with technical issues, both remotely and in person.
- Assist with implementing and maintaining endpoint security controls and device management processes.
- Communicate planned maintenance, service interruptions, and incident updates to employees when required.
- Create and maintain IT documentation, knowledge articles, and onboarding materials.
- Coordinate IT asset inventory, equipment shipments, and procurement of new devices and accessories.
- Host IT onboarding sessions and office hours for new hires, ensuring they

📌 IT Help Desk Technician (Ciudad Madero)
🏢 Trax Retail
📍 Ciudad Madero