A LITTLE BIT ABOUT Boldr
- Boldr is the first integral B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE
As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHY DO WE WANT YOU




We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO
- Social Media Management:
- Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, and YouTube, TikTok
- Respond to customer inquiries promptly, providing accurate information and resolutions.
- Customer Engagement:
- Build and maintain positive relationships with customers through social media interactions.
- Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
- Issue Resolution:
- Investigate and resolve customer issues and complaints v

📌 Social Media Customer Advocate (Mérida)
🏢 Boldrimpact
📍 Mérida