Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Department
EVS - Match Day Only

Location
Guadalajara

Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world.



Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

The Position
Reporting organisationally to the Stadium Ticketing Manager, Ticketing Resolution Assistants will be a key member of the FIFA26 Ticketing team, and work in close collaboration with the Ticketing team and wider venue team to deliver world class customer service to spectators and ensure successful delivery of Ticketing operations at an assigned FIFA World Cup 26™ stadium.
- Deliver World Class customer service to spectators
- Operate in line with FWC26 policies and processes
- Assist ticket holders that have issues related to their ticket by accessing the ticketing system, mobile ticket back office and access control systems
- Assist mobile ticket holders with issues or general advice related to the mobile ticket application and/or paper tickets
- Complete all

📌 Ticketing Resolution Assistant, Match Day Only (Jalisco)
🏢 FIFA World Cup 2026™ - Canada, Mexico and the United States
📍 Jalisco