Summary
Location: Mexico City, Insurgentes

Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

Looking for an opportunity to make an impact in a general organization? At Novartis, we are reimagining medicine, and our People & Organization team plays a key role in enabling that mission. As a Time Service Delivery Expert (temporary), you will support the delivery of critical time management services, provide solutions to employee inquiries, and help optimize processes that enhance the employee experience.

This temporary position, running through June , offers the opportunity to develop your expertise, collaborate with international teams, and contribute to a purpose-driven organization committed to improving and extending people's lives.

About The Role
Key Responsibilities
- Deliver high-quality time management services while ensuring accuracy, compliance, and adherence to service level agreements
- Manage employee and manager inquiries,



resolving service requests and escalating complex cases when needed
- Support Workday Time processes, user administration activities, and access management requests
- Analyze service tickets, identify root causes, and contribute to timely issue resolution
- Provide guidance and training to stakeholders on time management processes, policies, and tools
- Support personnel cost budgeting activities and perform efficiency and productivity analyses
- Contribute to continuous improvement initiatives that enhance employee experience and operational effectiveness

Essential Requirements
- Experience supporting Human Resources operations, service delivery, or employee support processes
- Working knowledge of Workday Time and time management processes
- Advanced Microsoft Excel skills with the ability to analyze and report data accurately
- Strong problem-solving skills with experience managing servic

📌 Time Service Delivery Expert (Valle de Chalco Solidaridad)
🏢 Human Resources
📍 Valle de Chalco Solidaridad