Build Meaningful Customer Relationships
- Become a trusted partner throughout the customer journey.
- Conduct proactive outreach, pulse checks, customer reviews, and strategic follow‑ups.
- Build long‑term relationships focused on trust, engagement, and success.
- Advocate for customer needs internally.
- Create memorable customer experiences that drive loyalty and long‑term partnerships.

Drive Customer Success and Retention
- Monitor customer health, engagement trends, platform usage, and adoption metrics.
- Identify churn risks proactively and develop retention strategies.
- Support customers in maximizing value and outcomes.
- Manage escalations and difficult conversations with empathy and professionalism.
- Improve customer engagement and long‑term adoption.

Support Customer Growth Initiatives
- Identify opportunities to increase engagement and account expansion within existing customers.
- Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
- Contribute to customer retention and business growth metrics.




- Help customers expand usage and maximize the value they receive from the platform.

Collaborate Cross‑Functionally
- Partner closely with internal teams to improve customer outcomes.
- Work collaboratively with Sales, Operations, Product, and Customer Success teams.
- Gather customer feedback and identify improvement opportunities.
- Support continuous improvement initiatives and scalable solutions.

Build While Scaling
- Help create and improve processes as the company grows.
- Bring ideas, ownership, and initiative to improve customer experience.
- Thrive in environments with change, ambiguity, and evolving priorities.

Requirements
- Advanced / Fluent English communication skills (near‑native preferred).
- Must currently live in Guadalajara, Jalisco.
- Valid US Visa (required).
- 3+ years of experience in: Customer Success, Account Management, Client Success, Customer Engagement, Relationship Management.
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📌 Customer Success (Jalisco)
🏢 Jobtailor
📍 Jalisco