Job Description
The Field Service Engineer is responsible for providing on-site technical support to customers through the installation, implementation, maintenance, troubleshooting, qualification, and repair of Agilent and multi-vendor system solutions. This role supports hardware, software, networking products, operating systems, and related applications while ensuring optimal system performance and customer satisfaction. The position requires strong technical expertise, problem-solving skills, and collaboration with cross-functional teams to deliver high-quality service and minimize customer downtime.
- Territory includes northern Mexico.
- Install, configure, optimize, and maintain hardware, software, and network products at customer sites.
- Diagnose and resolve equipment, system, and product performance issues in a timely manner.
- Perform preventive maintenance, repairs, upgrades, and service activities to ensure reliable operation of customer systems.




- Proactively identify and address potential equipment or software issues to prevent unplanned interruptions to customer operations.
- Deliver fully integrated solutions, including peripherals, communications systems, operating systems, and application software, in accordance with established designs and specifications.
- Advise customers on preventive maintenance practices, system configurations, and operational best practices that enhance performance and reliability.
- Serve as a technical resource for internal teams and manage product escalations when required.
- Collaborate with Technical Support, Sales, Marketing, Research & Development, and other cross-functional teams to provide effective customer solutions.
- Maintain working knowledge of applicable third-party products and technologies.
- Conduct technical training, maintenance seminars, workshops, and knowledge-sharing sessions for field engineers and customers.
- Mentor and train field engineers and end users on equipment operation, maintenance, trou

📌 Field Service Engineer (Guadalajara)
🏢 Agilent Technologies
📍 Guadalajara