Xylem is a Fortune 500 integral water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Key ResponsibilitiesService Delivery ExcellenceProvide subject matter expertise on U.S., Canada, and Mexico HR processes, including onboarding, job changes, terminations, mobility, and compensation transactions.Coordinate daily operation and support the Sr. Manager, People Services, Americas in deliveryAct as the first escalation point for Analyst,



People Services on Tier 2 inquiries and process execution issues.Handle complex employee and manager inquiries escalated from Tier 1 and Tier 2 support channels.Apply HR policies and procedures to resolve cases accurately and efficiently.Investigate and resolve data discrepancies, routing unresolved issues to appropriate teams.Support onboarding and functional training for new team members.Generate reports, data files, and audits as required by internal stakeholders or third-party vendors.Act as regional focal points or representative for assigned improvement projects.Maintains Knowledge Base by keeping SOP documentation up to date and by training People Services team members in changes to HR processes.Operational Efficiency & Continuous ImprovementSupport the People Services leadership team in optimizing case handling and transaction accuracy across the employee lifecycle.Leverage technology and automation to improve service efficiency, scalability, and accuracy.Identify and recommend process improvements to Global Process Experts of relevant areas, in alignment with global frameworks.Compliance & Policy AdherenceEnsure adherence to standard operating procedu

📌 Sr. Analyst, People Services Americas (Isla Guadalupe)
🏢 Xylem
📍 Isla Guadalupe