Req ID: 375450

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Cloud Support Engineer/Specialist to join our team in Guadalajara, Jalisco (MX‑JAL), Mexico (MX).

JOB TITLES
Cloud Support Engineer/Specialist

Your Impact
Qualified candidate will provide unified production management support for the Cloud Infrastructure of the firm, using cutting‑edge systems and processes that form the core of our key business. They have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. They will also adopt various tools developed by Engineering team to automate failures using machine learning techniques, notify discrepancies in the health of production environment and help in the automation of health‑restoration, with a continuous focus on risk and cost.

The Technology Division




Our team of engineers builds solutions to the most complex problems. We develop cutting‑edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real‑time access to critical deal information and crunch billions of data points each day to inform firm‑wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

How You Will Fulfill Your Potential
You Will:
- Perform Cloud Infrastructure Support activities as part of the Firm’s Technical Infrastructure team.
- Improve Infrastructure stability and performance by analyzing patterns, recurring failures and/or issues, and advise and drive application owners on permanent fixes.
- Manage incidents by effectively troubleshooting issues, knowing what the risk involved in preforming actions in a produ

📌 Cloud Support Engineer/Specialist (Jalisco)
🏢 Ntt Data North America
📍 Jalisco