Job Objective:
- To provide technical support to internal users, ensuring the proper functioning of equipment, systems, and applications, as well as efficient handling of incidents and requests within the department.

Responsibilities:
- Provide first-level technical support (Service Desk) to users.
- Diagnosticate and resolve hardware, software, and network problems.
- Install, configure, and maintain computer equipment.
- Manage incidents and requests through ticketing systems.
- Assist in the administration of systems and servers.
- Provide support for enterprise applications (ERP, databases, etc.).
- Document procedures, solutions, and technical configurations.

Requirements:
- 1 year of experience as an IT Technician, Service Desk Agent, or similar role.
- Bachelor's degree in Information Technology, Engineering, or a related field.
- Excellent communication skills in English and Spanish.
- Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
- Experience using systems such as:
- Windows 10 and 11
- Windows Server
- BarTender
- SQL
- SAP/Oracle

📌 IT Technician (Silao)
🏢 OFERTA CONFIDENCIAL
📍 Silao