**About the company**
Founded in Hong Kong in ****, Lalamove is a leading general on-demand delivery platform with millions of delivery partners serving orders every day.
We are revolutionizing the logistics industry by directly connecting customers and drivers through our technology.
With ****+ employees spread across SEA and LATAM, our company has reached unicorn status in ****, is well funded by prominent VCs and has kept growing at tremendous speed since.
At Lalamove we are characterized by living our values: passion, humility, grit and execution.
So If you are an experienced, self-motivated, and innovative operations lover we are waiting for you.
**About the role**:
- The primary function of this role is to lead and execute data-driven projects focused on improving driver experience and platform health by optimizing supply-demand balance, minimizing operational costs, and streamlining processes related to the supply side of the business.
This role combines strong analytical thinking, operational execution, and cross-functional leadership to oversee relationships with a critical segment of the business: drivers.
Additionally, it plays a key role in mission optimization, platform operations, and driver lifecycle management to ensure sustainable growth and operational excellence.
**What you will do**:
- Partner with internal teams (Customer Service, Finance, and other stakeholders) to investigate and resolve driver-related issues.
- Collaborate across the Driver Operations team to escalate cases and improve processes and policies.
- Manage the driver lifecycle, including activation, engagement, retention, and reactivation initiatives.
- Analyze data to understand driver behavior and optimize communication and incentive strategies.
- Monitor supply-demand dynamics and identify opportunities to improve driver availability and productivity.




- Track key operational KPIs (cancellation rates, online hours, cost per order, mission performance, etc.) and generate actionable insights.
- Design, launch, and optimize driver missions and incentive programs aligned with business needs.
- Evaluate incentive performance (ROI, incremental supply, engagement impact) and adjust based on data.
- Conduct A/B testing and impact analysis to continuously improve incentive programs.
- Ensure documentation accuracy and compliance with company policies and local regulations.
- Identify operational bottlenecks and propose scalable process improvements.
Translate high-level strategies into structured action plans with clear milestones and timelines.
- Drive continuous improvement initiatives across Driver Operations and Platform Operations.
**We are looking for someone who**:
- Strong sense of prioritization, and structured mindset to cover multiple projects at the same time, without compromising on quality;
- An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background).
**To be part of our team, you'll need**:
- Proactive Person, at least 2 years experience in Data Strategies, Managing Projects or similar positions.
- Bachelor's degree in Industrial Engineering or related field.
- English B2 or above.
- Strong ability in basic and advanced functions in Google Sheets and Excel.
- Basic Knowledge of data visualization tools such as Power BI or Looker Studio are a plus.
- Basic knowledge in SQL.
Other programming languages are a plus.
- Lean Six Sigma or similar is a plus.
$22,000 - $25,000 a month
Competitive salary to negotiate depending on experience
Meal vouchers
Transportation allowance
Health and dental benefits
Benefits of law
Other Wellness Benefits

📌 Driver Operations Strategy & Analytics Specialist (México)
🏢 Lalamove
📍 México