We are looking for an Application Analyst – CRM to support, configure, and optimize Epic's CRM and patient communication solutions for one of our biggest Customer. This role is responsible for analyzing business needs, configuring Epic applications, troubleshooting issues, coordinating with cross-functional teams, and delivering solutions that improve patient engagement and operational efficiency. The idóneo candidate is analytical, customer-focused, eager to learn, and enjoys collaborating with both technical and non-technical stakeholders.
About the Role
The Application Analyst will primarily support the Clinical Communications ecosystem, including:
- Epic CRM (Cheers)
- MyChart
- Care Everywhere
Responsibilities
- Configure and maintain Epic CRM (Cheers) and related patient communication applications.
- Analyze incoming requests, incidents, and enhancement tickets to determine the best solution.
- Collaborate with Product Owners, Project Managers, Epic Technical Services, business users, and other analysts.
- Participate in requirements gathering, design discussions,
and project planning meetings.
- Perform application configuration following Epic best practices and organizational standards.
- Support implementations, upgrades, optimization initiatives, and system enhancements.Execute testing, validation, and post-deployment monitoring.
- Document configurations, workflows, technical decisions, and support procedures.
- Investigate production issues and coordinate resolution with internal teams and Epic.
- Ensure high-quality customer support while maintaining system stability and performance.
- Continuously identify opportunities to improve workflows and business processes.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Health Informatics, Healthcare Administration, or a related field.
- Experience supporting enterprise software applications or healthcare information systems.
- Strong analytical and problem-solving skills.
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📌 Application Analyst (Tijuana)
🏢 ITJ
📍 Tijuana