Are you passionate about delivering exceptional customer experiences and managing end-to-end order processes? Join us as Customer Service Analyst providing services to North America, where you’ll work alongside internal and external partners to resolve challenges and enhance order fulfillment and logistics operations.

In this role, you’ll foster collaboration across teams, manage critical customer logistics, and drive continuous improvement initiatives to contribute to the success of our regional operations. This role is based in Querétaro, México and offers adaptable model of work.

A Taste Of What You’ll Be Doing
- Customer Relationship Management: Serve as the primary point of contact for assigned customers and sales partners, managing the fulfillment of customer orders to ensure on-time and in-full delivery (OTIF). Communicate effectively with stakeholders to reduce pricing discrepancies, resolve case fill issues, and address delivery delays.
- Process Optimization and Problem Solving:



Identify opportunities for continuous improvement within the order management process and drive efficiencies by leveraging tools such as SAP and Celonis. Proactively implement solutions to enhance customer service initiatives and deliver consistent results.
- Collaboration and Stakeholder Engagement: Partner with internal and external stakeholders, including supply chain, finance, sales teams, brokers, IT, and transportation carriers, to resolve logistical challenges and enhance the overall customer experience.
- Performance Monitoring and Policy Compliance: Evaluate and ensure adherence to service-level agreements (SLAs), key performance indicators (KPIs), and internal policies, including GAAP, SOX, and audit requirements. Track and report performance metrics to identify improvement opportunities.
- Capability Building and Innovation: Foster a culture of learning by participating in training and development programs. Contribute to special projects and continuous improvement initi

📌 Customer Service Analyst (Santiago de Querétaro)
🏢 Kellanova
📍 Santiago de Querétaro