Inviting applications for the role of Manager, Senior Collections
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.



Get to know and on LinkedIn, X, YouTube, and Facebook.

Responsibilities
- The Order to Cash manager will manage the whole collection and disputes process performed by the team.
- Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc.
- Creates new strategies to improve the collection process.
- Coordinates meetings with other teams within the Accounts Receivables department, such as credit and cash application staff to improve the collection process.
- Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily.
- Creates reports showing the progress of the team’s efforts to collect debts and present them to internal customer during weekly meetings.
- Supervises and coordinates activities of collecto

📌 Senior Collector Manager (Monterrey)
🏢 Genpact
📍 Monterrey