WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Sr. Manager SRE (Individual Contributor)

We're building a Site Reliability Engineering center in Mexico City, and we're hiring a Senior Manager-level SRE to serve as the technical anchor for the site – defining the reliability vision, driving cross-team execution, and pioneering automation and AI-driven approaches that transform how we operate three payment networks at scale.

This is a strategic technical leadership role. You won't manage people directly, but you'll shape how multiple teams work – setting architectural direction for observability, automation, and operational excellence, alert signal reduction, and reliability platform convergence. You'll be the most senior IC engineer in Mexico City, partnering with the Director (people leader) to translate organizational goals into technical roadmaps and ensuring the engineering quality bar stays high as the site scales.

You'll operate across the full landscape: batch settlement systems processing every domestic and international credit/debit transaction,



real-time observability platforms that must detect failures before customers do, and AI-powered automation that eliminates the toil standing between us and a proactive reliability culture.

What You’ll Do
- Define and maintain a 12‑18 month technical vision and roadmap for GPN SRE in Mexico City – decompose destination architecture into deliverable steps, sequence investments, and align execution across teams
- Drive reliability transformation across settlement, observability, and automation domains – establish SLOs, error budgets, severity frameworks, and operational standards that teams build against
- Pioneer AI and agentic automation approaches – design and build AI‑driven solutions (using Claude Code, Copilot CLI, and LLM frameworks) for alert classification, runbook generation, automated remediation, and incident analysis; set patterns that other engineers extend
- Own the technica

📌 Sr. Manager SRE (Ciudad de México)
🏢 Capital one
📍 Ciudad de México