Customer Service RepBewerbenremote type: Hybridelocations: Chihuahuatime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49188Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit integral 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.Job Summary: The Customer Service Representative (CSR) is the primary point of contact for customers, handling inquiries, complaints, and providing information about products and services. They manage incoming calls, generate sales leads, and identify and assess customer needs to achieve satisfaction. CSRs are responsible for maintaining customer records, processing orders, and resolving issues promptly and efficiently. This role requires excellent communication skills,



problem-solving abilities, and a customer oriented approach to ensure a high level of customer satisfaction. Responsibilities: • Providing excellent customer service to clients • Addressing and resolving customer inquiries and concerns • Building and maintaining strong relationships with customers • Assisting customers with product or service information • Processing orders, returns, and exchanges • Documenting and updating customer records • Collaborating with other departments to ensure customer satisfaction • Identifying and escalating complex customer issues to appropriate teams • Conducting customer satisfaction surveys and reporting feedback to management • Staying updated on company policies, products, and services • Continuously improving customer service processes and procedures Communication: • Communicating with customers via various channels such as phone, email, and chat • L

📌 Customer Service Rep (Chihuahua)
🏢 Ebro Electronic
📍 Chihuahua