STAND 8 provides end-to-end IT solutions to enterprise partners across the United States, with offices in Los Angeles, New York, New Jersey, Atlanta, and internationally in Mexico and India. We deliver innovative technology services and consulting across industries, empowering our clients to scale, transform, and lead in their markets.

We're looking for a detail-oriented and people-focused Consultant Care Specialist to join our team. This role is for someone who enjoys building relationships, managing multiple priorities, and serves as a trusted point of contact for consultants throughout their engagement lifecycle.

In this role, you will be responsible for supporting and maintaining strong relationships with our active consultants. You'll spend a significant amount of time on calls, follow-ups, and coordination, ensuring consultants feel supported, informed, and set up for success. You'll work closely with recruiting, delivery, payroll, and operations teams to keep everything running smoothly and proactively address issues before they escalated.

Core Skills and Experience




- Strong oral and written communication skills
- English proficiency with native-level Spanish
- Strong customer service background, ideally within call center or technical support environments
- Comfortable handling a high volume of calls and maintaining consistent consultant communication
- Previous experience in training roles or QA within call center environments is a plus
- Proven experience tracking cases, reporting, and providing visibility to internal stakeholders
- Detail-oriented with strong documentation and follow-up skills
- Resilient and able to manage difficult or sensitive situations professionally

Additional Desired Experience
- Basic knowledge of Mexican labor law
- Onboarding and offboarding experience
- Experience working with CRM and case management tools
- Experience collaborating with cross-functional stakeholders beyond support or operations
- Based in Guadalajara (GDL)

📌 Consultant Care Specialist (Jalisco)
🏢 Stand8 Technology Consulting
📍 Jalisco