Opal Group organizes premier virtual and live conferences catered to top executives and decision‑makers throughout various industries. We are dedicated to providing high‑quality events and information through unparalleled speaking sessions, workshops, and unique face‑to‑face networking opportunities. Our unique work environment offers an opportunity for the self‑starter with unlimited growth potential.

AV Technicians & Helpdesk Support Specialists
Responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is adecuado for someone with a passion for technology and customer service who can thrive in both fast‑paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.

Location: Remote 60%, Travel 40%
Job Type: FT International Consultant
Salary: $1,000 - $1,200 USD per month
Important: Only resumes and cover letters in English will be considered.





Responsibilities
- Onsite AV Tech:
- Handle audio‑visual equipment setup, testing, and assistance during live events
- Interact with clients and deliver outstanding customer service on‑site
- Ensure high‑quality AV setup and seamless technical support during events
- Adhere to business‑appropriate dress and professional presentation standards
- Remote Helpdesk Support & Onboarding:
- Provide remote technical assistance and helpdesk support to end users
- Assist with software installations, updates, and basic troubleshooting
- Offer onboarding support and technical orientation to new users
- Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting)
- Communicate clearly and professionally with staff to address technical issues
- Stay current with helpdesk best practices, systems, and internal technology tools

Qualifications
- Valid U.S. e

📌 AV Technician (Monterrey)
🏢 Opal Group
📍 Monterrey