The Investor Relations Fnc Grp Mgr manages multiple teams of senior professionals through other senior managers.
The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles.
In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business.
Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise.
Excellent communication skills required in order to influence a wide range of audiences.
The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole.
Develops medium
- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units.
Provides input into strategic decisions affecting job family or function within a region or business.
Full management responsibility of multiple teams, including management of people, budget and planning.
Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations.
Typically, a direct report to an C16 role and sits on the highest functional leadership team within a region, job function, or general business.
**Responsibilities**:
- Assume key role for some of the largest & most significant relationships
- Provide direction and focus on large clients with a custody, cash and funds wallet.




- Assume primary responsibility for retention of name with support as appropriate.
- Proactively manage and negotiate the Service Level Agreement and alert Operations, Product and Senior management on trends/issues
- Manage the service review process and ensure service improvement plans are in place to address any shortfalls in service.
- Protect revenue by ensuring we meet clients' service requirements and communicate as the voice of the client internally to Operations, Technology, Product Management and Client Delivery.
- Deliver a high-quality, tailored, service experience across the client org to enhance satisfaction
- Be consistent, cohesive, and seamless across multiple Citi products/regions
- Be a central point of contact - track, manage, and coordinate all key issues for the client and Citi seniors
- Conduct regular service reviews and proactively utilize client management tools to resolve client issues, identify trends and develop action plans that confirm commitment and optimize service levels.
- Contribute information to monthly financial reviews and other such management processes
- Understand product functionality, and acquire expertise on the delivery platform
- Proactively recommend process enhancements, and follow through on product, technological and operational improvement opportunities.
Drive innovation to build environment of continuous improvement that benefits long-term business direction.




- Drive client events, roundtables and other client-visible communication initiatives
- Build a network of Citi contacts in the local markets and regional service centres and understand product functionality so to provide expertise on the delivery platform.
- Integrate with the other functional partners to deliver the product to clients within standards
- Advise/lead/assist on various projects & initiatives within the Client Executive team
- Provide input into target market account plans and drive financial results accordingly
- Manage client relationships on a day-to-day basis against defined performance standards internally and against clients where appropriate
- Act as escalation point for operational or service issues and track, manage, and coordinate all key issues for the client and Citi seniors
- Provide input as required into all internal communication vehicles.
- Maintain industry knowledge, and inform clients of ongoing market initiatives
**Qualifications**:
- 15+ years of relevant experience, 10+ managerial experience
- Comprehensive knowledge of product range.
- Knowledge of internal Citi systems
- Knowledge of Securities and cash operations, product and Risk Management as required.
- Mastery of Securities product knowledge - will vary from product to product
**Education**:
- Bachelors degree, potentially Masters degree; managerial experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- **Job Family Group**:
Communications and External Relations
- **Job Family**:
Investor Relations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants

📌 Banamex Investor Relations Officer (Md) - Ciudad De Mexico (Xico)
🏢 Citi
📍 Xico